STAY Hotels FAQ
Understanding Our Services
- What is Check in Check Out Time?
- Do you allow smoking on property? In the rooms?
- Do you offer room service? What are the hours?
- Do you have a pool?
- How do I get to the hotel?
- I booked on a website other than the hotel website and I need to make a change to my reservation.
- Will your rooms allow rollaway beds/cribs/playards? Is there a charge?
- Is my ID required at check in?
- Can I check in with my debit card?
- What forms of payment are accepted to pay for my room?
STAY Hotels is a growing hospitality brand based in Palembang, dedicated to delivering comfortable, affordable, and well-managed stays for modern travelers.
With a collection of thoughtfully located hotels and homestays, we focus on creating reliable experiences through clean spaces, friendly service, and convenient access to the city’s key destinations. Whether for business or leisure, STAY Hotels ensures every stay is simple, comfortable, and memorable.